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We manage customer claims guiding them through the process, liaising with insurers and the many other parties involved, ensuring they remain mobile and get back on the road promptly.
Alpha provides market leading accident claims management services to motorists. With over 20 years’ of experience and expertise, we manage the initial call and assessment, online documentation, vehicle hire, delivery and repair of their car – where necessary. We manage the often complex, expensive and time consuming process: funding a hire vehicle and any repairs, coordinating, arranging and communicating with all parties to return them to the position they were.
From our own fleet of vehicles and network we can rapidly provide customers with a comparable replacement vehicle whilst theirs is being repaired or is un-driveable.
For convenience we deliver and collect vehicles, but customers can also drop hire vehicles at the repairer when collecting their own repaired vehicle. We supply a full range of vehicles: domestic, prestige, 4X4, dual control, disabled adapted, taxis, motorcycles and light commercial vehicles.
We are able to offer full UK coverage and rapid response.
Through a UK-wide network of repairers including prestige and specialist body shops, we can arrange for your vehicle to be promptly assessed and repaired to the highest standards.
Ensuring customers vehicles are repaired quickly and to accepted industry standards is paramount. Our repair service is provided through our network and all repairers are rigorously screened and adhere to contracted service standards, regularly reviewed by ourselves and independent parties. All vehicle damage is assessed by independent engineers with all repairs guaranteed for 5 years.
We can also help customers to recover personal losses and compensation for injuries that they or their passengers may have sustained in the accident through Solicitors.
With highly qualified specialist solicitors and legal professionals, they can pursue cases providing clear and effective advice. Whether through negotiation or litigation, they will secure the settlement a customer deserves.
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“Alpha Car & Van Hire provided excellent service when I needed a replacement vehicle after my accident. The team handled everything efficiently and I was back on the road in no time!”
Customer, Accrington
“Their accident management service was seamless. I felt supported at every stage, and the staff were incredibly helpful.”
Customer, Birmingham
