Credit Hire Management

Credit Hire Services After a Non-Fault Accident

If you’ve been involved in a road accident that wasn’t your fault, we’re here to keep you moving. Alpha Car & Van Hire provides fast, friendly, and stress-free credit hire services across Accrington, Blackburn, Burnley and Bolton  giving you a like-for-like replacement vehicle with no upfront cost.

What Is Credit Hire?

Credit hire (or credit car hire) allows you to receive a replacement vehicle after a non-fault accident without paying anything upfront.
We supply a suitable credit hire vehicle, recover the cost from the at-fault insurer, and support you throughout the process.

Who Qualifies for Credit Hire?

You may qualify for credit hire if:

  • The accident was not your fault
  • Your vehicle is unroadworthy or in repair
  • You rely on your vehicle for work or daily life
  • You prefer not to use your own insurer


Not sure if you qualified? Why not talk to a member of our team where we can confirm in minutes.

How Our Process Works

Step 1  Quick Assessment

We review what happened and check whether credit hire is suitable.

Step 2  Replacement Vehicle Delivery

We deliver your credit hire vehicle to your home, workplace, or repair centre  often the same day.

Step 3  Full Accident Management

We handle insurers, engineers and repairers so you’re never left dealing with the stress.

Step 4  Repair of Your Vehicle

We coordinate with trusted repair centres.

Step 5  Collection of the Hire Vehicle

Once your claim is settled, we collect the credit hire vehicle at a time that suits you. We then send an invoice to the insurer of the person responsible for the accident, and all being well, the insurer pays the full cost of the hire.

Accident Management Services

We manage customer claims through our complete accident management service, guiding them through each step of the process, liaising with insurers and all parties involved to ensure they remain mobile and get back on the road promptly through our fast and reliable credit hire support.

Alpha provides market-leading accident claims management services to motorists. With over 20 years of experience and expertise, we manage the initial call and assessment, online documentation, credit hire vehicle arrangements, delivery and repair of their car where necessary. We oversee the often complex, expensive and time-consuming process funding a hire vehicle and any repairs, coordinating, arranging and communicating with all parties to return the customer to the position they were in before the accident.

Types of Vehicles We Can Supply

From our own fleet of  vehicles and network we can provide customers with a comparable replacement vehicle whilst theirs is being repaired or is un-driveable.

For convenience we deliver and collect vehicles, but customers can also drop hire vehicles at the repairer when collecting their own repaired vehicle. We supply a full range of vehicles: small cars, medium/family cars, automatics, small to large vans, taxis and PHV vehicles.

Personal Injury Services

A non-fault accident doesn’t just cause damage to your vehicle  it can also result in injuries and personal losses. At Alpha, we ensure customers receive the full support they deserve, not just a hire vehicle.

We work closely with highly qualified specialist solicitors and legal professionals who can help you pursue compensation for:

  • Injuries sustained by you or your passengers
  • Loss of earnings
  • Medical costs
  • Out-of-pocket expenses
  • Ongoing recovery needs

Our partnered solicitors provide clear, effective advice and guide you through the claims process with confidence. Whether your case is resolved through negotiation or requires litigation, they work hard to secure the settlement you are entitled to.

If you need help recovering personal losses or compensation after your accident, we’ll put you in touch with the right team immediately.

Your Rights After a Non-Fault Accident

You have the right to choose:

  • Your own credit hire company
  • A like-for-like replacement vehicle hire
  • Independent accident management support
  • Specialist personal injury representation


You are
not required to use your insurer’s recommended companies.

FAQs

Is credit hire really free?

Yes  the at-fault insurer pays for your credit hire vehicle.

We will assess the case and explain the options clearly before arranging a vehicle.

No your policy and no-claims bonus stay protected

Until your vehicle is repaired or your claim is settled

No, we handle all communication for you.

Real Customer Story

“After my car was hit, Alpha delivered a replacement within hours. They handled insurers and I never paid anything. The process was simple.”
  Sarah W.

“Their accident management service was seamless. I felt supported at every stage, and the staff were incredibly helpful.”
John D

Start Your Credit Hire Claim Today

Need a replacement vehicle today?

Call Us Now on 01254 490769

Accident Management

We manage customer claims guiding them through the process, liaising with insurers and the many other parties involved, ensuring they remain mobile and get back on the road promptly.

Alpha provides market leading accident claims management services to motorists. With over 20 years’ of experience and expertise, we manage the initial call and assessment, online documentation, vehicle hire, delivery and repair of their car – where necessary. We manage the often complex, expensive and time consuming process: funding a hire vehicle and any repairs, coordinating, arranging and communicating with all parties to return them to the position they were.

Replacement Vehicle

From our own fleet of  vehicles and network we can rapidly provide customers with a comparable replacement vehicle whilst theirs is being repaired or is un-driveable.

For convenience we deliver and collect vehicles, but customers can also drop hire vehicles at the repairer when collecting their own repaired vehicle. We supply a full range of vehicles: domestic, prestige, 4X4, dual control, disabled adapted, taxis, motorcycles and light commercial vehicles. 

We are able to offer full UK coverage and rapid response.

Repair Services

Through a UK-wide network of  repairers including prestige and specialist body shops, we can arrange for your vehicle to be promptly assessed and repaired to the highest standards.

Ensuring customers vehicles are repaired quickly and to accepted industry standards is paramount. Our repair service is provided through our network and all repairers are rigorously screened and adhere to contracted service standards, regularly reviewed by ourselves and independent parties. All vehicle damage is assessed by independent engineers with all repairs guaranteed for 5 years. 

Personal Injury Services

We can also help customers to recover personal losses and compensation for injuries that they or their passengers may have sustained in the accident through Solicitors.

With highly qualified specialist solicitors and legal professionals, they can pursue cases providing clear and effective advice. Whether through negotiation or litigation, they will secure the settlement a customer deserves. 

Get in touch

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